DZ BANK accepts and uses e-signatures (electronic signatures)
DZ BANK uses the Docusign platform for e-signatures. Docusign is the leading provider of e-signature solutions in the financial sector and meets DZ BANK’s high standards for IT security and data protection. The platform allows documents to be sent entirely digitally and signed in a legally compliant manner.
As a cloud-based solution, Docusign does not require you to install any software, making it easy to use. If we request an e-signature from you via Docusign, you do not need a Docusign account, so there are no costs to you.
Acceptance of simple and qualified electronic signatures
DZ BANK generally accepts both simple electronic signatures (SES) and qualified electronic signatures (QES). Both types of signature are legally valid, but differ in terms of their security levels. For some documents, the law stipulates formal requirements that must be met. For example, documents subject to the legal requirement for written form must be signed using a QES. Furthermore, due to regulatory requirements, we require a QES for certain documents that are not subject to the legal requirement for written form.
Requirements for an e-signature
For documents requiring a qualified electronic signature (QES), the signatory must be identified and authenticated by a trust service provider using valid identification documents.
You have a system / provider for creating electronic signatures that comply with eIDAS
Procedure for submitting an e-signature
The electronically signed document is provided to DZ BANK as a PDF file – including the final report, e.g. the Certificate of Completion (CoC) from Docusign. DZ BANK checks the required signature strength and the validity of the certificate. It is best to clarify the necessary signature strength (EES or QES) with your customer service team in advance
In the following document, you can find out more about electronic signatures and the SES. In particular, you will learn how to sign a document with an SES in DocuSign.
How a QES works
The QES is performed via a link sent to you through DZ BANK’s e-signature platform (Docusign). For the QES, identification using valid identification documents is required. This is carried out via the trust service provider D-Trust; you will be redirected from Docusign accordingly. You will need to create a customer account with D-Trust, but there is no cost to you.
The signing process starts in exactly the same way as for the SES; at the end, Docusign recognises that a QES has been requested. You will then be automatically redirected within the Docusign browser window to the D-Trust ‘sign-me’ process.
Important:
- For this step to work, the browser you are using must accept cookies.
- Please start the registration and identification process from within the Docusign signing process; otherwise, charges may apply.
Here you will find a brief guide from D-Trust on the registration and identification process.
Benefits for your business
Legal certainty – only authorised persons can sign.
A document is created that meets the legal requirement for written form.
