Online Support with FastViewer

FastViewer remote maintenance

With the FastViewer remote maintenance software from FastViewer GmbH, we offer our service partners and customers a convenient online option for application support.

What is FastViewer?

  • With FastViewer, a connection is established between your PC and the workplace of a DZ BANK member of staff.
  • Once FastViewer has been launched and the session ID and password entered (we will supply you this information), the screen contents can be transmitted.
  • Subject to express agreement beforehand, the screen contents can be transmitted reciprocally in both directions.
FastViewer remote maintenance

Click on the following link to download the software

What do I need for FastViewer?

  • Besides a simultaneous Internet and telephone connection to us, all you need is the file provided in the download box on the right-hand side (“FastViewer remote maintenance”).
  • Save this file in a folder of your choice (e.g. My Files) and then double-click on the file to run it.
  • No software will be installed on your PC. 
Print version FastViewer

Click on the following link to download the print version of the page information