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Guiding principles for complaints

We have set ourselves the goal of providing our customers with products and services that suit their needs at all times. Occasionally, it might be the case that our efforts do not completely meet our customers’ expectations.

We therefore invite all our customers to give us criticism, suggestions or praise. We take all feedback seriously and want to improve our services and performance continuously in order to respond to our customers’ needs in a much more tailored manner.

In our Guiding Principles for Complaints you can find some fundamental statements on how to deal with complaints at DZ BANK as well as some additional information.